Can I request a shorter delivery window?
Our goal is to deliver your order as efficiently and conveniently as possible. We use the most effective routing techniques to ensure timely delivery. However, because logistics can sometimes be unpredictable, we provide a 4-hour delivery window to give you the most accurate estimate and account for any unforeseen delays. This approach helps us manage your delivery with the utmost reliability and ensures that we can meet our commitment to you.
We appreciate your understanding and patience as we work to deliver your order in a timely manner. If you have any specific concerns or need further assistance, please don’t hesitate to reach out.
Can I cancel or reschedule my delivery?
Yes, you can request to cancel or reschedule your delivery appointment.
To ensure we can accommodate your needs, please contact our delivery department as soon as possible at: (610) 458-8006
For cancellations and rescheduling:
- A 24-hour notice is required. If you cancel or reschedule within 24 hours of your scheduled delivery time, a $99 fee will apply.
What is included in your delivery service?
We provide a WHITE GLOVE DELIVERY service, which includes:
- Careful Handling: Your items are handled with the utmost care.
- Professional Team: Our team provides courteous and expert service.
- Inside Delivery: Items are brought inside and placed in the desired location.
- Assembly and Setup: We handle assembly and setup.
- Packaging Removal: We remove all packaging materials after delivery.
Will you remove my old furniture?
Yes, we will remove existing furniture for an additional fee. We can remove and dispose of old furniture that is being replaced. Special Note: Removal of an old mattresses over $599 is free with the purchase of a new mattress.
To purchase a removal service or for more details, please call us today: (610) 458-8006
What do I need to do to prepare for delivery?
To ensure a smooth delivery, please follow these steps:
- Clear the Space: Ensure the area where the furniture will be placed is free of obstacles. If you’ve purchased a removal service, we’ll handle that for you.
- Measure Your Space: Measure the dimensions of the room and the pathways the furniture will travel through to ensure everything will fit. If you’ve purchased a measuring service, we’ll handle that for you.
- Remove Artwork and Accessories: Take down any artwork or accessories in the pathways to avoid damage during delivery.
Need Help Measuring or Want to Purchase a Removal Service? If you’re unsure about measurements or how to remove your old furniture, we can handle it for you! Call us at (610) 458-8006 for more information or to purchase either of these services.
Preparing ahead of time helps us provide a seamless delivery experience. If you have any questions or need assistance, feel free to contact us!